TUI travel insurance: Everything you need to know

Traveling is all about exploring new places, trying new things, and creating unforgettable memories. However, amidst all the excitement, there is always a chance of unexpected events such as lost luggage, flight cancellations, or medical emergencies. That’s where travel insurance comes in – to provide you with peace of mind and financial protection during your travels. And when it comes to travel insurance, TUI is one of the most well-known names in the industry.

Tui travel insurance
Tui travel insurance

What is Tui travel insurance?

TUI is a travel insurance service provided by TUI Group, a leading global travel company. Tui offers a variety of insurance packages to suit the needs and budgets of customers. It helps customers enjoy their vacation without worrying about potential risks. Customers can easily register and pay for this service when booking their trip on Tui’s website or over the phone. Customers can also view the details of the terms and conditions of the insurance packages on Tui’s website or download related documents.

What is Tui travel insurance?
What is Tui travel insurance?

Why choose TUI travel insurance?

If you’re planning a trip, it’s important to consider purchasing travel insurance to protect yourself against unforeseen circumstances. With so many travel insurance options available, why should you choose TUI? Here are some reasons:

Comprehensive coverage for all types of travelers

TUI offers a variety of travel insurance plans to suit every traveler’s needs. From single trips to annual multi-trip policies, they have all aspects of travel covered. Whether you’re traveling alone, with your family, or on a business trip, TUI has got you covered.

Their policies also include coverage for various activities such as winter sports, water sports, and adventure sports, making it the perfect choice for adventurous travelers. TUI even provides coverage for pre-existing medical conditions, giving you additional peace of mind during your travels.

24/7 Emergency assistance

No one wants to encounter emergencies during their travels, but unfortunately, they do happen. With TUI’s 24/7 emergency assistance, help is just a phone call away. Their team of experts is always ready to provide you with the necessary support and advice in case of any unexpected situations, whether it’s lost luggage, flight delays, or medical emergencies.

Flexible cancellation policy

Sometimes, plans change, and you may need to cancel your trip. TUI understands this and offers a flexible cancellation policy, allowing you to cancel your policy up to 48 hours before your departure date and receive a full refund. This feature makes TUI an excellent option for those who like to plan ahead but also want the flexibility to make changes if needed.

Competitive prices

One of the biggest concerns when purchasing travel insurance is the cost. With TUI, you can rest assured that you’ll receive comprehensive coverage at competitive prices. They also offer discounts for families and multi-trip policies, making it an affordable option for frequent travelers.

Hassle-free claims process

TUI understands that dealing with unexpected situations during your travels can be stressful enough. That’s why they have a hassle-free claims process to make things easier for their customers. You can submit your claim online, and their team will handle the rest, providing you with updates along the way.

Why choose TUI travel insurance?
Why choose TUI travel insurance?

What does TUI travel insurance cover?

So, you’ve got your bags packed, passport in hand, and you’re all set for your next adventure. But wait, have you thought about the unexpected hiccups that might come your way during your journey? That’s where TUI steps in as your reliable shield. Let’s take a closer look at what this travel insurance gem covers:

Medical expenses

One of the primary reasons to purchase travel insurance is for medical coverage. TUI offers up to £10 million in medical expenses coverage for any necessary treatments or hospital stays during your trip. They also provide coverage for emergency dental treatments, which can come in handy in case of unexpected toothaches or accidents.

Their policies also include repatriation services, meaning they will cover the cost of bringing you back home if you need to cut your trip short due to a medical emergency.

Personal belongings and baggage

Losing your luggage or having your personal belongings stolen during your travels can put a damper on your trip. TUI provides coverage for lost, stolen, or damaged baggage and personal belongings, giving you peace of mind that you won’t be left stranded without your essentials.

Flight delays and cancellations

Flight delays and cancellations are common occurrences in the world of travel. With TUI, you don’t have to worry about being stranded at the airport, as they offer coverage for additional accommodation and transportation expenses in case of flight delays or cancellations.

Trip interruption and cancellation

Sometimes, unforeseen circumstances may force you to cancel or cut your trip short. TUI provides coverage for trip interruption and cancellation, including reimbursement for non-refundable expenses such as flights and accommodation.

In case of legal issues during your travels, TUI offers coverage for legal expenses, including lawyer fees, translation services, and bail bonds. This is especially helpful if you’re traveling to a foreign country where you may not be familiar with the legal system.

What does TUI travel insurance cover?
What does TUI travel insurance cover?

How to use TUI travel insurance

Using TUI travel insurance is simple and straightforward. Once you’ve purchased your insurance, you’ll receive a policy number and details on how to access your policy online. In case of any travel-related emergencies, you can contact TUI’s emergency assistance team for immediate support.

To claim your TUI travel insurance, you’ll need to keep all relevant receipts and documentation, such as medical bills or police reports, and submit them to the insurance provider within a specified timeframe. TUI also offers an online claims portal for easy and efficient claim processing.

Examples of how TUI travel insurance can help you

  • Trip cancellation: You’ve booked a dream vacation with TUI, and suddenly a family emergency arises, forcing you to cancel your trip. With TUI, you can be reimbursed for any non-refundable expenses, such as flight tickets or hotel reservations.
  • Medical emergency: While exploring a new city, you unfortunately fall and break your leg, requiring immediate medical attention. TUI provides coverage for medical expenses, including hospital stays, surgeries, and medications.
  • Lost luggage: Your luggage goes missing during your flight, and you’re left without any clothes or essentials for your trip. TUI offers coverage for lost or delayed baggage, providing you with compensation to purchase necessary items until your luggage is located.
How to use TUI travel insurance
How to use TUI travel insurance

Comparing TUI travel insurance options

TUI offers three levels of travel insurance: Basic, Standard, and Premium. Each option provides different levels of coverage and comes at varying prices. Here’s a breakdown of what each level includes:


  • Provides coverage for trip cancellation and interruption, medical expenses, and personal liability.
  • Offers a lower coverage limit compared to standard and premium options.
  • Best for travelers on a budget or those with shorter trips.


  • Offers increased coverage limits for trip cancellation and interruption, medical expenses, and personal liability.
  • Includes coverage for trip delay, missed connection, and baggage loss or damage.
  • Suitable for longer trips or travelers looking for more comprehensive coverage.


  • Highest level of coverage, including all benefits offered in standard option with increased limits.
  • Additional coverage for pre-existing medical conditions, terrorism, and natural disasters.
  • Ideal for travelers with extensive travel plans and those seeking maximum protection.
Comparing TUI travel insurance options
Comparing TUI travel insurance options


What happens if I need to cancel my trip?

With TUI, you can be reimbursed for any non-refundable expenses, such as flight tickets or hotel reservations, in case of trip cancellation due to unforeseen circumstances.

Does TUI travel insurance cover pre-existing medical conditions?

The premium option of TUI offers coverage for pre-existing medical conditions, but it’s best to check with the insurer to ensure your specific condition is covered.

Can I purchase TUI travel insurance if I’m not a UK resident?

Yes, TUI travel insurance is available for non-UK residents, but coverage and pricing may vary.

What is the maximum trip length covered by TUI travel insurance?

The maximum trip length covered by TUI is 45 days.

Can I cancel my TUI travel insurance policy?

Yes, you can cancel your TUI policy up until the start date of your trip for a full refund. After that, you may be charged a cancellation fee.


When it comes to ensuring a worry-free and memorable travel experience, TUI travel insurance emerges as the perfect ally. It’s more than just insurance; it’s your ticket to peace of mind. Whether you’re exploring a new city, lounging on a tropical beach, or setting off on a grand adventure, TUI has your back. With comprehensive coverage, affordability, and 24/7 support, it’s like having a trusted friend by your side through all your journeys. Don’t leave home without it! For more information and to get your travel insurance, visit and embark on your next adventure with confidence.

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