Genworth Life Insurance: A Comprehensive Review

Genworth Life Insurance Company is a part of Genworth Financial, a company with roots dating back to 1871. Headquartered in Richmond, Virginia, the company has shifted its focus away from traditional life insurance products. Instead, it now specializes in long-term care insurance and mortgage insurance.

Key Takeaways

  • The holding company was established in 1871 and is headquartered in Richmond, Virginia.
  • Genworth Life Insurance Company is a part of Genworth Financial.
  • It no longer offers life insurance policies.
  • Instead, the company now focuses on selling long-term care insurance.

Company Overview

In the past, Genworth Life Insurance Company used to offer traditional life insurance products like term life insurance. However, in 2016, the company stopped selling life insurance policies and transferred its term life insurance business to Protective Life Insurance.

While Genworth Life Insurance Company underwrites long-term care insurance and mortgage insurance policies, it typically goes by the name Genworth for marketing purposes.

Genworth Life Insurance Company
  • Founded in: 1871
  • Types of Plans: Long-term care
  • Number of Plans: 1
  • Payment Plan Options: Monthly
  • Customer Service: Phone
  • Phone Number: 888-436-9678
  • Official Website:

Exploring the Advantages of Genworth Life Insurance

  • Relatively low number of customer complaints: Genworth receives fewer complaints than expected for a company of its size, which means their customer complaint ratio is lower than average.
  • Online claim viewing and payments: Genworth offers an online portal for policyholders. You can easily check your current claims and make payments through this portal.
  • Online aging simulators available: Genworth provides innovative aging simulators that allow you to experience how your vision and coordination may change as you age. These simulators are a helpful tool for understanding aging-related challenges.

Understanding Genworth’s Drawbacks

  • Life insurance products not available: Genworth no longer sells life insurance. If you’re looking for term, whole, or universal life insurance, you’ll need to consider other insurance companies.
  • Coverage available only for certain ages: Genworth’s long-term care insurance is limited to specific age groups.
  • Limited policy information available online: Genworth’s website lacks in-depth policy information. To learn more about coverage details, exclusions, and available add-ons, you’ll need to schedule a consultation with a Genworth representative.

Genworth Long-Term Care Insurance

Genworth has shifted its focus away from offering life insurance and is now concentrating on long-term care insurance.

Genworth Long-Term Care Insurance

Long-term care insurance is vital for many individuals as they grow older. The expenses associated with long-term care can be quite high, so having this insurance can offer valuable protection.

Unlike regular health insurance or Medicare, long-term care insurance covers services and support needed as one ages. This insurance provides regular reimbursements, up to a predetermined limit, for essential daily tasks like eating, dressing, or bathing. You can use these services in your own home or at an assisted living facility.

In addition to day-to-day services, you can also use the insurance funds for home improvements that make your living space more accessible, such as installing wheelchair ramps or stability bars in the bathroom.

Optional Riders for Genworth Long-Term Care Insurance

For most types of insurance, you have the option to customize your coverage by adding something called insurance endorsements or riders to your policy. If you’re considering a Genworth long-term care policy, it’s a good idea to reach out to their customer service department. They can provide information on the available riders and help you tailor your policy to your specific needs.

Customer Service

Genworth may not offer traditional life insurance anymore, but they do continue to manage existing policies from various companies. These companies include:

  • American Mayflower Life Insurance Company
  • Federal Home Life Insurance Company
  • First Colony Life Insurance Company
  • Genworth Life and Annuity Insurance
  • Genworth Life Insurance
  • General Electric Capital Assurance
  • The Life Insurance Company of Virginia
  • The Harvest Life Company
  • GE Capital Life Assurance Company of New York
  • Genworth Life Insurance Company of New York
  • Union Fidelity Insurance Company

If you need assistance, you can reach their customer support at 888-436-9678. They are available Monday through Thursday from 8:30 a.m. until 6 p.m. EST, and on Fridays from 9 a.m. until 6 p.m. EST.

Regarding legal matters, in 2020, Genworth Life Insurance Company resolved a class-action lawsuit. This lawsuit claimed that Genworth had intentionally not disclosed important information about premium increases to policyholders of long-term care insurance.

As part of the $24.5 million settlement, Genworth didn’t admit wrongdoing but agreed to provide credits to policyholders affected by the issue.

Complaint Index Insights

To help customers make informed decisions, the National Association of Insurance Commissioners (NAIC) annually releases complaint ratios for insurance companies. These ratios show the number of complaints relative to a company’s market share.

The standard complaint ratio in the industry is 1.0. If a company’s ratio is below 1.0, it means they received fewer complaints than what’s typical for their size.

For Genworth Life Insurance Company’s long-term care insurance products in 2021, their complaint ratio was 0.86, which is lower than the national complaint index. This indicates that they received fewer complaints than expected given their market share.

In both 2020 and 2021, Genworth’s long-term care insurance products had fewer complaints than what was anticipated based on their market share.

Third-Party Ratings

AM Best is a well-known credit rating agency that focuses on evaluating companies in the insurance industry. They provide Financial Strength Ratings based on a company’s performance and its ability to fulfill its contractual and policy obligations.

Genworth Insurance Life Third-Party Ratings

Genworth has received a rating of “C++” from AM Best. To put this in context, other leading life insurance companies like Prudential and State Farm have much stronger ratings.

Since Genworth no longer offers traditional life insurance, it was not included in the 2022 J.D. Power U.S. Life Insurance Study, which assesses insurance companies based on factors like pricing, communication, and customer service.

Cancellation Options

Depending on the state you reside in, there’s typically a free look period that can last up to 30 days. During this time, you have the freedom to carefully review your policy documents, and if you decide to cancel the policy for any reason, you can do so without facing any penalties. If you cancel during this period, you’ll receive a full refund of all the premiums you’ve paid.

Once the free look period concludes, the terms can vary, so it’s essential to thoroughly go over your contract.

If you have long-term care insurance and your premiums increase, there’s a possibility to stop paying those premiums. By doing so, you may receive a paid-up policy with benefits equal to the premiums you’ve already paid. To explore your options and discuss this further, you can get in touch with Genworth by calling 866-4918-0401.

Genworth Life Insurane Quotes

To find out about pricing, you can simply give Genworth a call and speak to one of their representatives. They will be able to provide you with a quote.

Like many other long-term care insurers, Genworth has faced financial challenges in recent years. Consequently, they have raised their premiums significantly. For instance, in the first half of 2022, Genworth increased their annual premiums by a total of $84.5 million.

It’s important to note that your premiums can go up, and this can happen as frequently as every 12 months, but only if these increases are approved by your state’s department of insurance. If an increase is planned, Genworth is required to provide you with a written notice 60 days in advance.


Genworth is one of the leading providers of long-term care insurance in the United States. However, it faces stiff competition from other major insurers, such as:

  • MetLife
  • Prudential
  • State Farm
  • New York Life
  • Mutual of Omaha


All of these insurers offer a variety of long-term care insurance products, including traditional long-term care policies, hybrid policies, and linked-benefit policies. They also all offer a variety of riders that can be added to policies to customize coverage.

In terms of pricing, all of these insurers offer competitive rates. However, the specific cost of a policy will vary depending on the individual’s age, health, and other factors.

Finally, all of these insurers have a good reputation for customer service. They all offer a variety of ways for customers to contact them, and they all have a team of experienced professionals who can help customers with their long-term care insurance needs.


One of the key differences between Genworth and its competitors is that Genworth no longer offers traditional life insurance products. Instead, it focuses on long-term care insurance and other products for seniors.

Another difference is that Genworth’s long-term care insurance products are typically more expensive than those offered by its competitors. However, Genworth’s products also offer more comprehensive coverage and benefits.

Finally, Genworth has a lower financial strength rating from AM Best than some of its competitors. This means that Genworth may be more likely to experience financial difficulties in the future.


Genworth is a reputable provider of long-term care insurance with a wide range of products and services to choose from. However, it is important to compare Genworth to other insurers before purchasing a policy to get the best possible deal and coverage.

Genworth Life Insurance: FAQs

Is Genworth still selling life insurance?

No, Genworth no longer offers traditional life insurance. They sold their life insurance business to Protective Life Insurance in 2016. Their primary focus now is on long-term care insurance.

Is there a class-action lawsuit against Genworth?

There isn’t one currently, but in 2020, a class-action lawsuit was filed against Genworth. It claimed that the company didn’t disclose information about increasing premiums to policyholders. While Genworth did provide credits to affected policyholders, they didn’t admit to wrongdoing.

What is Genworth’s financial situation?

In recent years, Genworth has faced financial challenges, much like other insurers in the industry. This resulted in an increase in premiums in the first half of 2022, totaling $84.5 million.

How does Genworth compare to other similar companies?

Compared to other companies in the industry, like State Farm and Prudential, Genworth has a lower AM Best rating, which is rated at C++. Additionally, Genworth no longer offers traditional life insurance products and has age restrictions. In contrast, companies like Mutual of Omaha provide a broader range of life insurance options for a wider consumer base.


In conclusion, Genworth Life Insurance has evolved its focus from traditional life insurance to long-term care insurance. While it no longer offers life insurance products, its commitment to servicing existing policies and providing comprehensive long-term care insurance is evident.

As you explore insurance options, it’s essential to consider your unique needs and budget. Genworth’s relatively low customer complaint record, user-friendly online tools, and innovative aging simulators make it a contender worth exploring. However, be mindful of age restrictions and limited online policy information.

Ultimately, the decision should align with your financial goals and circumstances. Whether you choose Genworth or another provider, securing the right insurance coverage is a significant step toward a secure future. We encourage you to research further and make informed choices for your financial well-being.

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